A shipping agent is responsible for ensuring the smooth and safe operations of a vessel during its time at port, acting as an intermediary between the shipowner and the charterer. Shipping agents provide a wide range of services to shipowners, charterers, and the crew. They represent the shipowner and help facilitate the vessel's port call as quickly and efficiently as possible, assist shipowners in various areas, such as coordinating with port authorities, arranging provisions and supplies, handling medical issues, arranging crew embarkation and repatriation, and coordinating vessel repairs and maintenance if requested by the shipowner and charterer.
Shipping services involve performing the following tasks on behalf of the ship owner:
Handling procedures for the vessel's entry into and exit from the port with relevant authorities.
Arranging tugboat assistance, pilotage services, berth allocation, and anchorage for loading and unloading cargo, as well as passenger embarkation and disembarkation.
Communicating essential information to relevant parties concerning the ship, cargo, and passengers; preparing necessary documents and paperwork related to cargo and passengers; coordinating the delivery of cargo to recipients.
Carrying out customs and border procedures related to the vessel, as well as procedures for loading and unloading cargo and passenger transfer.
Managing the collection and payment of port fees, compensation, awarding payments, penalties, and ship release costs.
Arranging supplies and provisions for the vessel at the port.
Signing ship charter contracts and handling vessel and crew transfer procedures.
Signing transportation and cargo handling contracts.
Performing procedures related to maritime disputes.